FAQs

How does pre-ordering work?

Pre-order now to be first in line! Choose your leash, checkout, and we'll charge you when we ship (estimated November). We'll give you a heads-up 5-7 days before shipping. Need to change or cancel? Just email us atwoof@stitchleash.com!

What is StitchLeash Coops Retractable Leash?

StitchLeash Coops Retractable Leash is your new best friend for dog walks! It's the first fully customizable retractable leash with the patented system of openings to attach the included accessories plus your own, a tangle-free design, and a comfy handle. It's all about making your walks easier and more fun!

What kind of leash is best for my dog?

Choosing the right leash depends on your dog's size, behavior, and where you usually walk. Retractable leashes like StitchLeash are awesome for giving your dog more freedom while still keeping control. They're perfect for well-trained dogs and open spaces where your dog can safely explore.

We understand that retractable leashes aren't right for all dogs or situations, as every dog and walking scenario is unique. A traditional fixed-length leash can provide better control. That's why we also offer classic fixed-length options.

Whether you choose our innovative retractable or fixed-length nylon leash, we've got you covered for various walking needs. Your dog's safety and your peace of mind are our top priorities.

While accessories can enhance your walking experience, we recommend introducing them gradually. Some add-ons might create unfamiliar sounds or movements that could initially startle your dog. We suggest testing your dog's reactions to new accessories at home or in a safe, familiar environment before using them on walks. For instance, attaching a tennis ball might trigger your dog's chase instinct. Always prioritize your dog's comfort and safety when customizing your StitchLeash. Start with one accessory at a time, allowing your furry friend to adjust. Remember, every dog is unique, so observe their reactions and tailor your approach accordingly. Your pet's well-being is our top concern as you explore the versatility of your StitchLeash!

How do I pick the right size for my StitchLeash Retractable Leash?

Easy peasy! The Small to Medium size works for dogs up to 55 pounds. For bigger dogs, go for the Medium to Large size, good for up to 110 pounds.

Where can I buy accessories for my StitchLeash?

Great question! We're excited to share that we're in the process of adding a range of accessories to our website. From treat pouches to hand sanitizers, we've got everything you need to make your walks even more enjoyable. Pre-order your StitchLeash now, and we'll keep you updated on the availability of these additional accessories. Stay tuned for more ways to customize and enhance your walking experience with StitchLeash!

How should I use accessories with my StitchLeash?

Have fun and get creative with your accessories! Customize your StitchLeash to fit your needs, whether you're training a pup or heading out on a hike. Just remember to exercise caution when attaching them. If the leash drops, extra accessories may create louder noises that could startle your dog. Ensure you have a firm grip on the leash to maintain control and prevent sudden movements. Always keep the leash locked to avoid unexpected actions. Use accessories like tennis balls in safe, open areas such as parks, rather than in crowded spaces or streets, to ensure safety for both you and your dog.

What's StitchLeash made of?

We use tough, pet-safe materials like strong nylon tape with a reflective strip, a comfy anti-slip handle, and a sturdy hook. It's built to last!

What if I need to return or exchange?

No worries! You've got 30 days from delivery to return or exchange. Just keep everything in its original condition. For international returns, you'll cover shipping. Reach out to us for help!

How can I get in touch?

Drop us a line atwoof@stitchleash.com. Want to be a reseller? Emailpartnerships@stitchleash.com.