FAQs
What is your Happiness Guarantee?
✅ Happiness (and tail-wags) Guarantee – Love it or get a full refund within 30 days!
✅ Free Shipping & Returns – No worries, no hassle.
What is your Warranty?
✅ 1-Year Warranty – Covers manufacturing defects (accessories not included). Click here for more details.
Orders, Shipping & Returns
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the continental U.S.
How long does shipping take?
Orders typically ship within 1-2 business days and arrive within 5-7 days, depending on your location.
Do you ship internationally?
Currently, we ship within the US only. We’re working on expanding our shipping options!
What is your return policy?
We stand by our Happiness (and tail-wags) Guarantee! If you’re not 100% satisfied with your StitchLeash, return it within 30 days for a full refund—no questions asked! Plus, returns are free.
How do I start a return?
Simply email woof@stitchleash.com with your order number, and we’ll take care of the rest!
Can I change or cancel my order?
If your order hasn’t shipped yet, reach out to woof@stitchleash.com as soon as possible.
Do StitchLeash products come with a warranty?
Yes! We offer a 1-Year Warranty against manufacturing defects (accessories not included). If you believe your leash has a defect, contact us at woof@stitchleash.com for assistance.
What is StitchLeash?
StitchLeash is a premium retractable and nylon dog leash brand designed for convenience, customization, and durability. Our leashes blend style with functionality, offering unique features tailored for both pets and their owners.
What makes StitchLeash different from other leashes?
StitchLeash stands out with:
✅ Happiness (and tail-wags) Guarantee – Love it or get a full refund within 30 days!
✅ Free Shipping & Returns – No worries, no hassle.
✅ Customizable & Stylish designs to fit your adventure and vibe.
✅ Durable, High-Quality Materials for long-lasting use.
✅ 1-Year Warranty – Covers manufacturing defects (accessories not included).
✅ Supporting Animal Welfare – 10% of profits go to a good cause.
What kind of StitchLeash is best for my dog?
Choosing the perfect StitchLeash depends on your dog’s size, temperament, and the type of adventure you're going on! Depending on your dog’s behavior, both leashes can work for different situations:
🔹 Bryce Nylon Leash → More control for strong pullers and busy areas
🔹 Coops Retractable Leash → More freedom for well-trained dogs in open spaces
If you’re unsure which leash is best for your dog’s specific needs, consult your veterinarian or a professional trainer for guidance.
1️⃣ Coops Retractable Leash – For Flexible Adventures
✔ Best for: Well-trained dogs who respond well to commands and enjoy more freedom.
✔ Ideal for: Small to large dogs up to X lbs (exact weight limit).
✔ Best use: Open spaces, parks, hikes, and trails where your pup can safely explore.
✔ Features:
✅ Smooth retractable mechanism for easy movement.
✅ Customizable design to match your style.
✅ Sturdy build for everyday walks.
💡 Perfect for: Dogs that are good at recall and enjoy extra roaming room while still staying safely connected.
2️⃣ Bryce Nylon Leash – For Classic Strength & Control
✔ Best for: Dogs that need more structure and control during walks.
✔ Ideal for: All sizes, especially strong pullers or excitable dogs.
✔ Best use: City walks, high-traffic areas, training sessions, or anytime you need extra control.
✔ Features:
✅ Heavy-duty yet lightweight nylon for durability.
✅ Custom stitching available for personalization.
✅ Great for training, everyday walks, and adventures.
💡 Perfect for: Dogs that need a sturdy, no-fuss leash for busy environments or structured training.
Which One Should You Choose?
⭐ It depends on your dog! Many pet parents keep both leashes on hand—a nylon leash for controlled walks and a retractable leash for relaxed outings.
📩 Still unsure? Consult your veterinarian or a professional trainer to determine the best leash for your dog’s unique needs.
Choosing the Right Size Coops Retractable Leash
Easy peasy! Picking the right size for your pup is simple:
🐶 Small to Medium → For dogs up to 55 lbs
🐶 Medium to Large → For dogs up to 110 lbs
💡 Not sure which size is best? If your dog is right on the weight limit, consider their strength and pulling habits. For extra-strong pullers, size up!
📩 Still have questions? Consult your veterinarian or email woof@stitchleash.com—we’re happy to help! 🐶✨
Where can I buy accessories for my StitchLeash?
Great question! We're excited to share that we're in the process of adding a range of accessories to our website. From treat pouches to hand sanitizers, we've got everything you need to make your walks even more enjoyable. Pre-order your StitchLeash now, and we'll keep you updated on the availability of these additional accessories. Stay tuned for more ways to customize and enhance your walking experience with StitchLeash!
How should I use accessories with my StitchLeash?
Have fun and get creative with your accessories! Customize your StitchLeash to fit your needs, whether you're training a pup or heading out on a hike. Just remember to exercise caution when attaching them. If the leash drops, extra accessories may create louder noises that could startle your dog. Ensure you have a firm grip on the leash to maintain control and prevent sudden movements. Always keep the leash locked to avoid unexpected actions. Use accessories like tennis balls in safe, open areas such as parks, rather than in crowded spaces or streets, to ensure safety for both you and your dog.
What's StitchLeash made of?
We use tough, pet-safe materials like strong nylon tape with a reflective strip, a comfy anti-slip handle, and a sturdy hook. It's built to last!
Wholesale
Yes! If you’re a retailer interested in carrying StitchLeash, contact us at partnerships@stitchleash.com.
Ambassador and Influencer Program
Absolutely! We’re always looking for passionate pet lovers to join our Influencer Program. Apply on our website or email ieva@stitchleash.com.
How can I get in touch?
Drop us a line atwoof@stitchleash.com. Want to be a reseller? Emailpartnerships@stitchleash.com.