Shipping policy
Shipping Policy
Pre-Order Information
- We are currently in the pre-order stage for our products.
- Estimated shipping date: September/October 2024.
Payment Processing
- Your form of payment will not be charged until we are ready to ship your order.
- We will notify you via email before processing your payment.
Shipping Timeline
- Once your payment is processed, we aim to ship your order within 3-5 business days.
- Delivery times may vary depending on your location and chosen shipping method.
Shipping Methods and Costs
- Standard shipping and expedited options will be available.
- Exact shipping costs will be calculated at checkout based on your location and selected method.
Order Tracking
- A tracking number will be provided via email once your order has been shipped.
- You can use this number to track your package's progress on our website or the carrier's site.
International Shipping
- We offer international shipping to select countries.
- Additional customs fees or import taxes may apply and are the responsibility of the recipient.
Address Changes
- If you need to change your shipping address after placing a pre-order, please contact our customer service team as soon as possible.
Cancellations
- Pre-orders may be cancelled at any time before shipment without penalty.
- To cancel, please contact our customer service team with your order number.
Questions or Concerns
- For any questions about your pre-order or our shipping policy, please contact our customer service team: yelp@stitchleash.com
We appreciate your patience and support during our pre-order phase. We're excited to bring you our product and will keep you updated on any changes to the estimated shipping timeline.